AS PUBLISHED IN THE HUFFINGTON POST - October is here and begs the question: Are there lessons for business owners in this spookiest of months? As I consider this question, thoughts of scary [...]

A number of years ago, a young woman joined my company in a sales role. She was energetic and ambitious; there was no doubt that she wanted to succeed. In spite of support from me and other [...]

Earlier in my career, I was briefing the CEO of a company for which I worked on a series of customer services challenges. At one point during our discussion, he interrupted me and told me to quit [...]

In his audio presentation, Leap First: Creating Work That Matters, Seth Godin challenges our thinking as he pushes us to “ship our art” into the world. One of his segments presents the notion of [...]

  Words have….   the power to heal the power to hurt the power to entertain the power to change the power to inspire the power to help the power to connect the power to challenge [...]

Every day, we wake up to a set of expectations. We expect that the sun will come up. We expect that the lights will come on when we flip the switch. We expect that our car will start. We expect [...]

  The Nature of Humility umility is a very tricky thing.  In one sense, it captures the essence of being modest and understated.  In another sense, it suggests that we take a low view of our [...]

In his book, Blink, Malcolm Gladwell introduces his premise with the story of a study conducted over many years focused on the nature of relationships. A researcher would bring couples into the [...]

I recently entered a Costco to pick up a few items. I was not in a hurry and only needed a couple of things so I grabbed my cart and casually headed toward my first stop in the back of the store. [...]

WARNING: If you are a grammar troll, you may find these heretical comments, unintentional grammatical errors, and accidental typos offensive. Proceed with caution. A recent Harvard Business [...]