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In the early days of one of our operations, I asked an employee about the status of some backorders. “All good,” he replied without hesitation. “They’re on their [...]

Who among you feels that disagreements can only be resolved when one party acknowledges that the other is right? That was me in the early days of my marriage. Ah, the black and white clarity of [...]

Many years ago, a man in a sports car was behind me and my young family as we were driving home from the grocery store. He was clearly in a hurry, was following too closely, and even honked a [...]